v Defusing the degree of conflict:
By emotionally remaining calm;
By practising
self-restraint or group restraint;
By establishing
communication lines and promoting communication;
By adapting the policy of
understanding and forgiveness;
Through the use of
negotiation;
Through diplomatic,
political and/or economic approach; and
Through compromise
-Grand Master Choa Kok Sui, Spiritual Essence of Man
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